Shakuff means “transparent” and “obvious” in Hebrew. Our glass pendants are handcrafted by artisans and we wanted to reflect that and the concept of transparency and beauty of artisanal craftsmanship in our name.

Yes, we have our main showroom and production studio where our clients can visit us to see most of our designs. It is located in Industry City in Brooklyn, NYC.

We also partner with showrooms all around the United States! Please check here to see where you can view Shakuff products near you.

We have a selection of fixtures available at our online store or through direct inquiry.

Yes, part of the beauty of working with a company like ours is to be able to customize your fixture according to your space and preferences. Our sales team is happy to assist you with all inquiries.

We source our glass from artisans who are located around the world and are hand-picked by our CEO Joseph Sidof personally through visits to their workshops and extensive research and quality checks. The actual design and assembly of the fixtures is done by our team of electrical engineers and electricians in our Brooklyn studio.

No, we do not install the fixtures ourselves, however, we do provide detailed installation instructions for all our fixtures.

Simple dusting is enough for the day-to-day upkeep of your fixture. Please do not use any harsh detergents or chemicals on your fixture.

We require full payment upon placement of the order, since every fixture is handmade specifically for the customer. For commercial projects, we require payment in phases depending on the project.

We accept credit card payments from major providers like Visa, Mastercard and American Express. For custom orders, we can also accept checks and wire transfers

Please see our online store for pre-made fixtures. For all pricing of custom projects please contact the sales team directly.

Yes, we give a trade discount of 10% for designers. Please contact us directly if you need more information.

We consistently welcome new showroom accounts. For information on how to become a distributor, please contact us directly for terms and conditions.

We start off by finding out for which space you intend the fixture, which design you prefer and the desired budget. Then we proceed to making recommendations on the sizes and shapes of canopies, number of pendants, finishes, etc. We then provide a presentation for you with customized drawings and all design particulars. We also include the final quote. After you approve the design, an invoice is issued to you. We begin work on your custom fixture as soon as the invoice is paid.

Yes, we provide technical spec sheets when requested.

Yes, we provide customized drawings free of charge when requested.

Yes, we do provide samples.

We usually charge for samples. The cost can be reversed if you send the samples back after viewing them and we receive them in perfect condition

We don’t copy any designs. If you have a picture of a design you’d like to use, we can either use it as an inspiration for a custom design or offer you a similar product from our own line.

Yes, all available colors are priced similarly for same-sized pendants.

Yes, our fixtures are UL approved.

Yes, our fixtures use LED lights exclusively.

Yes, all our fixtures are dimmable.

Most of our fixtures are universally dimmable (leading edge/trailing edge or 0-10V) but some of them work with leading edge only.

The input voltage is always compatible with the destination country's electrical system (120V in the US).

Yes, all the fixtures that require built-in drivers come with them either in the canopies or in the form of a remote transformer.

Upon request we can install compatible drivers.

The bulbs are easily switched for all our fixtures and we include that information in the installation instructions for the fixtures.

We recommend purchasing your replacement bulbs through us. As an alternative, you can buy them at big home improvement stores.

We always choose drivers for a fixture to have some extra power. You can find this on the data sheet.

Yes, if you provide us with model number/spec sheets we can accommodate lift systems on canopies up to 24” on the same canopy. If the canopy is larger than 24”, we will be providing a suspended canopy.

Yes, we can accommodate all ceilings. Please contact our sales team with the angle of the slope.

Our lead time is 8-10 weeks for fixtures purchased through our online stores. For custom projects, it's usually 10-14 weeks.

If you need your fixture sooner, the lead time can sometimes be expedited at our production manager’s discretion and for an additional fee.

Yes, we ship internationally.

Our fixtures ship in custom boxes and every precaution is taken to make sure they arrive in perfect condition.

Yes, we insure all our shipments.

Please check our warranty page for this information: https://shakuff.com/pages/terms-of-use

Please check our warranty page at https://shakuff.com/pages/terms-of-use/ for this information.